OSF Holy Family Medical Center, has once again been recognized with a prestigious 5-star rating from the National Rural Rating System (NRRS) — a top-tier honor that celebrates excellence in rural healthcare delivery across the United States.
This distinguished award reflects the hospital’s steadfast dedication to providing exceptional care, earning high marks in patient satisfaction, quality outcomes, and overall performance. The NRRS 5-Star Rating highlights hospitals that go above and beyond in serving rural communities, often under challenging conditions where resources can be limited but compassion and commitment run deep.
“This recognition is more than just a rating — it's a reflection of the trust our patients place in us every day,” said Lisa DeKezel, president of OSF Holy Family. “We're incredibly proud of our team for the care, skill, and heart they bring to every patient interaction. This 5-star designation affirms what we already know — that our community receives outstanding care, close to home.”
The NRRS star system was developed to showcase excellence among rural and critical access hospitals that may not qualify for traditional CMS star ratings due to smaller patient volumes. However, these facilities are still evaluated using rigorous standards, including data from certified patient satisfaction surveys (HCAHPS) and clinical quality indicators.
“This award is a reflection of the unwavering dedication and deep compassion these hospitals bring to rural healthcare,” said Brock Slabach, COO of the National Rural Health Association. “In communities where access can be limited and challenges are complex; these teams continue to deliver excellence with heart.”
OSF Holy Family is proud to serve the Monmouth area, offering inpatient and emergency care, surgical services, primary care and much more. It has been a cornerstone of health and healing in the region since 1897. With a mission to provide quality care for every stage of life, the hospital remains committed to meeting the needs of its community with compassion, innovation, and integrity.
This 5-star rating not only celebrates past accomplishments — it sets the tone for continued excellence and trust in rural healthcare.
Learn more about the NRRS and the Five-Star Rating System at FiveStarRatings.org.